Shipping and Returns
Everything is dispatched from my studio in Barcelona, 1-3 days after the order has been placed, normally using UPS. I send everything via tracked post and a signature is required on delivery, you will receive a tracking number on the same day as your item is dispatched. I send your beautiful packages this way to ensure they remain safe and can be tracked, this ensures we know where they are at all times and minimizes risk.
Unfortunately, if the address you give me is not correct I am not liable for possible additional delivery charges if it is returned to me. So please double and triple check.
Under normal circumstances UPS shipping within Spain will get to you in 2 or 3 working days after dispatch. Ireland and the EU about 4 - 6 working days. International deliveries may vary but are sent via DHL or UPS.
However due to the current global COVID-19 pandemic there are some significant delays both within and outside of Spain. So I really appreciate your patience as postal services try to deal with what must be a very difficult situation.
I offer free delivery to all EU orders over €200 and free delivery to all International orders over €250. Orders outside of the EU (which now also means the UK) may be subject to import or customs fees, unfortunatly I don't have control over these.
Peak times such as Christmas may also experience delays.
If you are concerned about the length of time you have been waiting for your piece, please please do get in touch. I promise to do my absolute best to resolve any issues. Excellent customer service is a cornerstone of my small business and I want nothing more than for my clients to be happy with their shopping experience. If I can help you in any way, get in contact.
I offer a 28 day full refund return policy.
I know It can be difficult to know if the item will suit you for what you want, especially when online shopping. So with that, if you are unhappy with your purchase for any reason, please do contact me within 28 days of receiving it. Unfortunately, for health and safety reasons, I cannot accept returns of earrings that have been worn.
When I receive the full order, and ensure it is still in its original condition and packaging. I will refund the full price of your purchase. However I cannot accept responsibility for repaying postage and handling charges of the return.